Refunds

Before work starts — full refund

If you have paid and we have not begun staging, email preston@vstagehq.com and ask. The whole amount goes back to the card you paid with, normally within two business days, and it can take a few more days to appear on your statement. You do not need a reason.

This covers the ordinary cases: you changed your mind, the listing fell through, you paid for the wrong thing, or the scope we confirmed after seeing your photos is not what you wanted.

If the scope changes

What you pay from the price calculator is based on the counts you chose. Once your photos arrive we confirm the real scope, and the difference is invoiced or refunded before anything is produced. If you would rather not proceed at that point, the payment is refunded in full.

After delivery — revisions, not refunds

Once staged images have been delivered, the work exists and we do not refund it. What you get instead is revisions, free, until the images are right: realism, furniture placement, style direction, or anything we missed from your instructions. There is no cap on that while we are fixing our own work.

A completely different design direction, extra images, or work outside the scope we confirmed is new work and is quoted as such.

If we get it wrong

If a delivered image is unusable and revisions cannot fix it — the room cannot be staged honestly, or we made a mistake we cannot undo — that image is refunded. If that is the whole order, the whole order is refunded. Tell us what went wrong and we will sort it out rather than argue about it.

How to ask

Email preston@vstagehq.com with the listing address or the order you are asking about, and what you want. We read these ourselves and reply within two business days. Chargebacks are slower and more painful than asking, for both of us.